Visitor chooses a route
Project enquiry, press, portfolio, or supplier message. New business gets priority.
London interior design studio
High-end homes, calmly handled from first enquiry.
A mobile-first direction for Hazel Collins Design: project-fit capture, WhatsApp click-to-chat, and a simple lead log before the first call.
2006
Established London studio with UK and international residential work.
Full team
Architects, designers, project managers, furniture and joinery expertise.
Curated
Historic and contemporary art, bespoke pieces, and site-specific interiors.
Lead capture concept
Replace email-only starts with a short guided enquiry.
The current public route asks new business enquiries to email or call. This sample adds a low-friction intake path so Hazel's team receives the useful context first: location, property type, stage, budget band, timeline, and preferred next step.
Project type
High-end residential refurbishment
Property context
Listed townhouse, North London
Timeline
Concept work within 6-8 weeks
Preferred route
WhatsApp first, then studio call
Continue on WhatsApp
A simple CRM path behind the button.
This is the operational layer Cognifyr would set up: not access to Hazel's WhatsApp account, but a clean click-to-chat and logging flow so enquiries are easier to qualify and follow up.
Details are saved
Name, contact details, property type, stage, budget range, and notes are logged.
WhatsApp handoff
A pre-filled click-to-chat message gives the team context before the first response.
Follow-up reminder
The lead can be marked new, qualified, booked, waiting, or declined in a simple sheet.
FAQ/chatbot concept
Answer repetitive project-fit questions before the call.
The FAQ can stay restrained and brand-appropriate while still filtering common questions from serious residential clients.
Do you take on full home refurbishments?
Yes. The intake can ask about scope, property type, location, and design stage before routing the enquiry.
Can you work with listed buildings?
The public studio copy already mentions Grade II listed buildings, so the FAQ can guide those enquiries clearly.
What happens after I enquire?
The visitor receives a simple next-step path while the studio sees the enquiry status and follow-up reminder.
One focused setup, not a bloated rebuild.
Mobile landing page, lead form, WhatsApp click-to-chat, lead log, follow-up reminders, basic FAQ/chatbot, and analytics.
Concept preview prepared by Cognifyr for outreach discussion. Brand imagery/content belongs to Hazel Collins Design or credited public sources where applicable.